Ontology of public services: a tool for multiple growth in the productivity of state functions

Authors

  • Perizat Burbayeva L.N. GUMILYOV EURASIAN NATIONAL UNIVERSITY
  • Birlik Mendybayev L.N. GUMILYOV EURASIAN NATIONAL UNIVERSITY

DOI:

https://doi.org/10.52123/1994-2370-2020-75-4-65-79

Keywords:

government services, interaction between the state and citizens, Hearing state, ontological modeling, decision making process, transformation, change management, readiness for changes, reengineering of business processes

Abstract

The paper uses an approach to modeling management processes based on ontologies, describes the experience of redesigning activities in the provision of public services.

A description of the sphere of rendering public services in Kazakhstan is given, approaches to building a conceptual business model of a single operator (provider) of public services are described. Using the example of the transformation of the activities of a public service provider (NС JSC "State Corporation "Government for Citizens"), the effects of application are shown and the reserves for optimizing costs associated with the performance of public functions are estimated.

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Published

2020-12-30

How to Cite

Бурбаева, П., & Мендыбаев , Б. . (2020). Ontology of public services: a tool for multiple growth in the productivity of state functions. Public Administration and Civil Service, (4 (75), 53-67. https://doi.org/10.52123/1994-2370-2020-75-4-65-79

Issue

No. 4 (75) (2020)

Section

PUBLIC ADMINISTRATION AND CIVIL SERVICE