Conceptual framework of cooperation between governmental agencies and citizens

Authors

  • Kuralay Sadykova Academy of Public Administration under the President of the Republic of Kazakhstan https://orcid.org/0000-0001-8232-5121
  • Assel Balmanova Academy of Public Administration under the President of the Republic of Kazakhstan
  • Gulmira Tlemissova Academy of Public Administration under the President of the Republic of Kazakhstan
  • Zeynep Makhsutova Sarsen Amanzholov East Kazakhstan University

DOI:

https://doi.org/10.52123/1994-2370-2022-913

Keywords:

interaction between the government and the population, communications between the state and the population , information and communication work , competence

Abstract

This article provides a conceptual framework for the concept of «interaction of the state apparatus with the population» and substantiates the need for a systematic approach to the interaction of the state with the population. The research is based on the analysis of organizational and conceptual problems in the interaction of the state and society, the study of semantic interpretations in this direction. The analysis of the measures taken to build a constructive public dialogue with the population in the form of reporting meetings in front of the population, personal receptions of citizens, regular posting of information on official Internet platforms of the state body indicates a formal attitude on the part of the state body and indicates the need for qualitative changes in issues of interaction between the state and society. Taking into account the analysis and definition of the conceptual framework, the authors propose a number of recommendations to ensure the strategic potential of the interaction of the state apparatus with the population.

The article was carried out within the grant funding of the Science Committee of the Ministry of Science and Higher Education of the Republic of Kazakhstan (IRN AP14872210).

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Published

2022-12-29

How to Cite

Садыкова, К., Балманова, А., Тлемисова, Г., & Махсутова, З. (2022). Conceptual framework of cooperation between governmental agencies and citizens. Public Administration and Civil Service, (4(83), 24-34. https://doi.org/10.52123/1994-2370-2022-913

Issue

Section

PUBLIC ADMINISTRATION AND CIVIL SERVICE