Public control in the sphere of public administration: «The mystery shopper» method

Authors

  • Serik Jumabayev Academy of Public Administration under the President of the Republic of Kazakhstan
  • Daniyar Raimbayev Academy of Public Administration under the President of the Republic of Kazakhstan

Keywords:

public control, mystery shopper, checklist, personnel evaluation and motivation, risk management, institutional memory

Abstract

This paper examines the implementation of the «mystery shopper» method for public control in the public sector, discusses the stages, approaches and methods of conducting an assessment by a mystery shopper, and offers samples of checklists for evaluating the object of public control.

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Published

2019-12-30

How to Cite

Джумабаев, С., & Раимбаев, Д. (2019). Public control in the sphere of public administration: «The mystery shopper» method. Public Administration and Civil Service, (4 (71), 11-20. Retrieved from https://journal.apa.kz/index.php/path/article/view/67

Issue

No. 4 (71) (2019)

Section

PUBLIC ADMINISTRATION AND CIVIL SERVICE