Features of the use of KPI in the management system by objectives and in the balanced scorecard

Authors

  • Alsu Kozlova Department of quality management of FGBOU VO «KNITU-KAI»
  • KGASU

DOI:

https://doi.org/10.52123/1994-2370-2023-1035

Keywords:

quality, key performance indicators (KPI), management, performance evaluation, performance, efficiency, university

Abstract

KPI is a powerful tool in the management system used to improve the alignment of strategy goals and improve communication by finding a common language between employees and managers, which ultimately leads to improved organizational performance. The achievement of these goals is tracked using KPIs, which are essentially a tool to align employee performance directly with the organization's strategy. The key performance indicator in the article changes as an indicator of activity, realized on the one hand by efficiency, and on the other hand by efficiency. If there is a suitable efficiency, it is possible to determine any gross indicators that require consumption. Under the efficiency-relative indicators, in which the result will always be correlated with the costs of a particular resource.

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Abstract views: 145 |

Published

2023-10-13

How to Cite

Козлова, А., & Шуралева, Е. . (2023). Features of the use of KPI in the management system by objectives and in the balanced scorecard. Public Administration and Civil Service, (3 (86), 25-31. https://doi.org/10.52123/1994-2370-2023-1035

Issue

Section

PUBLIC ADMINISTRATION AND CIVIL SERVICE