Kozlova, Alsu, and Елизавета Шуралева. 2023. “Features of the Use of KPI in the Management System by Objectives and in the Balanced Scorecard”. Public Administration and Civil Service, no. 3 (86) (October). Нур-Султан, Казахстан:25-31. https://doi.org/10.52123/1994-2370-2023-1035.