KOSAYEV , I.E. Need for further development of the institution out of court (alternative) dispute resolution - mediation. Public Administration and Civil Service, Астана, Казахстан, n. 3, p. 209–211, 2013. Disponível em: https://journal.apa.kz/index.php/path/article/view/797. Acesso em: 18 mar. 2026.