GAZIZOVA, L.B. RWCT strategy effectiveness in upgrading skills of civil servants . Public Administration and Civil Service, Нур-Султан, Казахстан, n. 4, p. 39–43, 2013. Disponível em: https://journal.apa.kz/index.php/path/article/view/684. Acesso em: 21 nov. 2025.