MUKALIYEV, N.K.; MEZIK , O.I. Concept of lean manufacturing as a source of improving the efficiency of civil service . Public Administration and Civil Service, Нур-Султан, Казахстан, n. 4, p. 15–22, 2013. Disponível em: https://journal.apa.kz/index.php/path/article/view/681. Acesso em: 21 nov. 2025.