KAZBEK , Botakoz. Comparative review of international practice for public services digitalization. Public Administration and Civil Service, Нур-Султан, Казахстан, n. 4 (63), p. 32–36, 2017. Disponível em: https://journal.apa.kz/index.php/path/article/view/150. Acesso em: 3 nov. 2025.