MENDYBAYEV, Birlik; BURBAYEVA, Perizat. Effects of systematization of public services on the example of a single provider of public services. Public Administration and Civil Service, Нур-Султан, Казахстан, n. 4 (79), p. 4–15, 2021. DOI: 10.52123/1994-2370-2021-113. Disponível em: https://journal.apa.kz/index.php/path/article/view/113. Acesso em: 1 dec. 2025.