KOZLOVA, Alsu; ШУРАЛЕВА, Елизавета. Features of the use of KPI in the management system by objectives and in the balanced scorecard. Public Administration and Civil Service, Нур-Султан, Казахстан, n. 3 (86), p. 25–31, 2023. DOI: 10.52123/1994-2370-2023-1035. Disponível em: https://journal.apa.kz/index.php/path/article/view/1035. Acesso em: 1 dec. 2025.