DIGITAL TRANSFORMATION OF PUBLIC SERVICE AND ITS INFLUENCE ON THE DEVELOPMENT OF HUMAN CAPITAL
DOI:
https://doi.org/10.52123/1994-2370-2026-1650Keywords:
digital transformation, public service, human capital, workforce development, public sector reform, digital governmentAbstract
This article examines the process of digital transformation in the public service and its impact on the development of human capital. It argues that the adoption of digital tools, platforms and data-driven organizational structures reshapes the role of public servants, demands new competencies and enables continuous learning pathways. To explore this linkage, the paper reviews the conceptual foundations of digital transformation and human capital, identifies mechanisms through which transformation affects workforce capabilities, presents empirical evidence from recent public-sector reform initiatives, and discusses challenges and implications for public institutions. The findings suggest that while digital transformation opens new opportunities for human capital development, realizing them depends on complementary factors such as training, culture, leadership and evidence-based human-resource management. The article concludes with recommendations for aligning digital-service strategies with human-capital policies and indicates directions for further research in public-administration practice.
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Copyright (c) 2026 Айнур Шахшина, Роза Бугубаева, Желю Владимиров
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